We make almost all of our deliveries ourselves with a 2 man team where necessary, ensuring our hand made furniture is delivered and installed successfully without fault. When your furniture has been made we will contact you to arrange a convenient delivery date and time. Failure to arrange a convenient date and time within 2 weeks of your order being completed may incur a holding charge at our discretion.
Checking whether the furniture you have ordered can be successfully delivered into your home or premises is the sole responsibility of the customer. Any help or advice on this matter is available upon request. We are here to help. Please inform us in advance of any difficulties we may have with parking or distance from available parking to your home as any additional costs may be chargeable.
We offer local delivery free of charge. All other deliveries will be quoted upon receipt of a post code.
Returns and Refunds
All of our furniture is custom made to order. We therefore encourage all of our customers to read the terms and conditions and the specific details outlining your order in your invoice carefully as returns on custom made furniture are not accepted unless the furniture is faulty or damaged. However, please be assured that we always strive to resolve any issues that may occur with a mutually beneficial solution.
If you wish to cancel your order within 7 days of placing the order we will issue a full refund. If you wish to cancel your order after 7 days of placement of the order we may still issue a full refund provided manufacture of the order hasn't begun. After the point of manufacture refunds of any kind are at the discretion of Ashton And Coleman based on costs incurred by us.