Don't order your furniture with a computer or a member of sales staff or even the CEO of the company, do it the old fashioned way and simply order it with the person who actually makes the furniture, who can advise and guide you effectively through your enquiry or order. You're not paying extra to pay for the middle man, you can be confident that you will get exactly what you wanted and it will have been considered thoroughly by an expert in furniture making. Added to that, As company owners and furniture makers we have a direct interest in making sure the quality and the finish of the furniture is the best it can possibly be. We also get the pleasure and personal satisfaction of creating beautiful furniture for our customers that they will love and use for years to come! WIN WIN.