Keeping it Simple
We don’t want to bamboozle you with heavy terms and conditions. We simply want to make beautiful furniture for our customers that they will love for years to come. However we urge all of our customers to read these terms before ordering to ensure satisfaction with our products.
Placing an Order
We are here for our customers for advice and help throughout the ordering process. We urge all of our customers to check that the details of the order are to their complete satisfaction before paying a deposit. Please check all sizes, materials and finishes are correct as altering these after the order has been placed may incur a cost.
Receipt of a deposit signifies the start of a contract between us (Ashton And Coleman) and you (the customer).
To place an order with us we require a 30% deposit of the total amount. The total outstanding balance is then to be paid in full with cleared funds needed before delivery of your items can take place. We accept cash, bank transfers, and all major credit and debit cards. Our card payments are taken via Worldpay in our showroom either over the phone or in person.
All prices on our website are inclusive of VAT.
All furniture remains the property of Ashton And Coleman until the final balance has been paid.
Your order is not fixed into our work schedule until receipt of a deposit. Failure to pay a deposit may delay the lead time of your order. Our standard lead time is between 8 and 12 weeks depending on the current work load. During the busy festive period the standard lead time may not apply. Please enquire with all special requirements as we can be flexible depending on the request and aim to work with our customers the best we can to suit their needs.
We make almost all of our deliveries ourselves with a 2 man team where necessary, ensuring our hand made furniture is delivered and installed successfully without fault. When your furniture has been made we will contact you to arrange a convenient delivery date and time. Failure to arrange a convenient date and time within 2 weeks of your order being completed may incur a holding charge at our discretion.
Checking whether the furniture you have ordered can be successfully delivered into your home or premises is the sole responsibility of the customer. Any help or advice on this matter is available upon request. We are here to help. Please inform us in advance of any difficulties we may have with parking or distance from available parking to your home as any additional costs may be chargeable.
We offer local delivery free of charge. All other deliveries will be quoted upon receipt of a post code.
Returns and Refunds
All of our furniture is custom made to order. We therefore encourage all of our customers to read the terms and conditions and the specific details outlining your order in your invoice carefully as returns on custom made furniture are not accepted unless the furniture is faulty or damaged. However, please be assured that we always strive to resolve any issues that may occur with a mutually beneficial solution.
If you wish to cancel your order within 7 days of placing the order we will issue a full refund. If you wish to cancel your order after 7 days of placement of the order we may still issue a full refund provided manufacture of the order hasn’t begun. After the point of manufacture refunds of any kind are at the discretion of Ashton And Coleman based on costs incurred by us.
Before ordering please consider that our furniture is made by hand in our own workshop and it is made with solid timber that may vary in grain, character and colour. Solid wood furniture is also subject to change due to its environment for which we cannot be held responsible.
As almost all of our furniture is hand made to order, sizes stated are for guideline purposes only. The overall size of the furniture can vary to up to 12mm.