Delivery Information
The delivery and installation of your furniture is an extremely important part of the services that we offer. Inviting people into your home is a big deal for many people and one that we take very seriously. We greatly respect our customers, their homes and their privacy, and we know they value that respect in return. Please read the following information to satisfy any questions you may have and if you prefer, simply give us a call and we will happily walk you through the process of delivery.
Delivery
We offer nationwide delivery of our products, and in most cases, we deliver directly with either a one-man or two-man team. This ensures your new Ashton and Coleman furniture is handled with care and delivered thoughtfully into your home. Our delivery team will remove their footwear if necessary, place the furniture in the room of your choice, and handle the installation or assembly for you. Our variable fee that depends on both location and size of the product ordered applies for this service, which also includes the removal and recycling of all packaging where possible. We have capped the cost of each geographical zone to keep down the delivery costs of those who place large orders. The installation element of the delivery service is offered as a gesture of goodwill and it is not accounted for in the delivery costs.
In certain cases, we may need to use third-party couriers. Please note that these couriers will not be responsible for delivering the furniture into your home or handling the installation. If your location is difficult to reach for our personal delivery team, we reserve the right to use a third-party courier. Should you prefer or require our personal delivery and installation service, please contact us for a quotation. We are happy to deliver Nationwide with our own team of professionals however we may have to quote you for this service to cover costs of labour and vehicle running costs.
To enable us to offer our delivery service at the most reasonable possible cost to our customers, we respectfully ask for our customers who live in more difficult to reach places in relation to our premises to allow us a little extra time on standard lead times to give us chance to create delivery runs with other customers orders in your area, there by reducing the costs to a more acceptable level.
Lead Times
The majority of our furniture is made by us right here in our own workshop in the beautiful Peak District in Derbyshire. Some items we keep in stock ready for instant delivery but for everything else there is an estimated lead time attached to each product ranging from 2 weeks up to 12 weeks or longer in certain cases for certain products. Our gifts, accessories and interiors all have a shorter delivery time as they are posted out from stock. If you order a number of products that have different lead times, your order may be delivered at the longest lead time in one consignment, unless otherwise agreed.
Like many companies we have a busy rush up to Christmas helping make our customers homes feel extra special over the festive season. Because of this the lead time can be much longer during the lead up to Christmas. Depending on what you would like to order we may still be able to fulfil your order pre Christmas, give us a call to discuss your requirements and we will try our very best.
Whilst the majority of our products are actually made by us in our own workshop meaning we can speed up the schedule by simply working more hours. We are unable however, to control the supply of the materials we use, meaning at difficult times we may not be able to honour our estimated lead times. Whilst supply issues are quite rare, during the coronavirus pandemic for instance, supply of materials became a bigger issue.
When your furniture has been finished and checked for quality, your order will be handed over to our office manager to arrange a delivery slot. You will be given a date and either a morning or afternoon slot. If you are unable to accept the delivery on the given date you may have to wait until the next time we are delivering in your area which can sometimes be significantly longer than you were originally expecting when ordering. If you have very specific delivery needs we are happy to assist you, there may however be a cost attached, please contact us for a quotation.
Contact Us
If you have any questions or concerns at all, give us a call. We are quite friendly really!
We are here to help in anyway we can.
01629 259304
info@ashtonandcoleman.co.uk
Important Information
Please note that as all of our furniture is handmade to order, each piece is completely unique. Every effort is made by our skilled team of craftsmen to make our furniture to our stated sizes. Just to be sure, please allow an extra 12mm on all sizes to help avoid the disappointment of your order not fitting into the space you ordered it for.
We also recommend checking whether your order can fit through all access points leading to the furnitures intended home. Ashton And Coleman Ltd cannot be held responsible for access issues leading to a failed delivery. Please see our terms and conditions for further information.