Terms & Conditions

Introduction

Keeping it Simple
We don’t want to bamboozle you with heavy terms and conditions. We simply want to make beautiful furniture for our customers that they will love for years to come. However we urge all of our customers to read these terms before ordering to ensure satisfaction with our products.

Placing an Order

We are here for our customers for advice and help throughout the ordering process. We urge all of our customers to check that the details of the order are to their complete satisfaction before paying a deposit. Please check all sizes, materials and finishes are correct as altering these after the order has been placed may incur a cost.

Receipt of a deposit signifies the start of a contract between us (Ashton And Coleman) and you (the customer).

Payments

To place an order with us we require a 50% deposit of the total amount. The total outstanding balance is then to be paid in full with cleared funds needed before delivery of your items can take place. We accept cash, bank transfers, and all major credit and debit cards. Our card payments are taken via Tyl in our showroom either over the phone or in person.

All prices on our website are inclusive of VAT.

All furniture remains the property of Ashton And Coleman until the final balance has been paid.

Lead Times

The majority of our furniture is made by us right here in our own workshop in the beautiful Peak District in Derbyshire. Some items we keep in stock ready for instant delivery but for everything else there is an estimated lead time attached to each product ranging from 2 weeks up to 12 weeks. Our accessories all have a shorter delivery time as they are posted out from stock. If you order a number of products that have different lead times, your order will be delivered at the longest lead time in one consignment. Like many companies we have a busy rush up to Christmas helping make our customers homes feel extra special over the festive season. Because of this the lead time can be much longer during the lead up to Christmas. Depending on what you would like to order we may still be able to fulfil your order pre Christmas, give us a call to discuss your requirements and we will try our very best.

Whilst the majority of our products are actually made by us in our own workshop meaning we can speed up the schedule by simply working more hours. We are unable however, to control the supply of the materials we use, meaning at difficult times we may not be able to honour our estimated lead times. Whilst supply issues are quite rare, during the coronavirus pandemic, the supply of materials became a bigger issue.

When your furniture has been finished and checked for quality, your order will be handed over to our office manager to arrange a delivery slot. You will be given a date and either a morning or afternoon slot. We have to organise a very strict delivery schedule to enable us to offer free delivery. If you are unable to accept the delivery on the given date you may have to wait until the next time we are delivering in your area. If you have very specific delivery needs we are happy to assist you, there may however be a cost attached, please contact us for a quotation.

Delivery

We offer nationwide delivery of our products. Whilst we will be able to honour certain areas in Scotland we respectfully ask our Scottish neighbours to enquire about potential delivery costs before ordering to avoid any disappointment. If orders are placed outside of England, Scotland or Wales we reserve the right to cancel or re arrange the order.

We make most of our deliveries ourselves with either a one man or 2 man team, ensuring your lovely new piece of Ashton And Coleman furniture is delivered carefully with care and consideration for your home. Our delivery staff will remove their footwear if necessary and deliver your furniture into the room of your choice and install or assemble your furniture order for you. All packaging will be taken away and recycled if possible.
In some cases we may have to use third party couriers, who will not be responsible for delivering the furniture into your home and installing the furniture for you. If your location is difficult to reach for our personal delivery team we reserve the right to use a third party courier. If we inform you that your delivery will be arriving by pallet or courier but you would prefer or require our personal delivery and installation service from us please contact us for a quotation. We may also be able to deliver and install your furniture by our own team if you are willing to wait until we have another delivery in your area.

Returns and Refunds

All of our furniture is custom made to order. We therefore encourage all of our customers to read the terms and conditions and the specific details outlining your order in your invoice carefully as returns on custom made furniture are not accepted unless the furniture is faulty or damaged. However, please be assured that we always strive to resolve any issues that may occur with a mutually beneficial solution.

If you wish to cancel your order within 7 days of placing the order we will issue a full refund. If you wish to cancel your order after 7 days of placement of the order we may still issue a full refund provided manufacture of the order hasn’t begun. After the point of manufacture refunds of any kind are at the discretion of Ashton And Coleman based on costs incurred by us.

Furniture Specification

Before ordering please consider that our furniture is made by hand in our own workshop and it is made with solid timber that may vary in grain, character and colour. Solid wood furniture is also subject to change due to its environment for which we cannot be held responsible.

As almost all of our furniture is hand made to order, sizes stated are for guideline purposes only. The overall size of the furniture can vary to up to 12mm.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3
Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Terms and Conditions for SMS Communications

Effective Date: 25/03/25
By opting into SMS communications from Ashton & Coleman (“Company,” “we,” “our,” or “us”), you agree to the following terms and conditions. These terms govern your use of our SMS services, including promotional and transactional messages.

1. Consent to Receive SMS Messages
By providing your mobile number and opting in, you consent to receive SMS messages from Ashton & Coleman, including but not limited to order updates, promotional offers, and customer service notifications. Message frequency may vary.

2. Opting Out
You can opt out of receiving SMS messages at any time by replying “STOP” to any message. Once you opt out, you will no longer receive SMS communications from us. To rejoin, you may need to opt in again.

3. Message and Data Rates
Standard message and data rates may apply based on your mobile carrier’s plan. Ashton & Coleman is not responsible for any charges incurred by receiving our messages.

4. Service Availability
We strive to provide timely SMS communications, but we do not guarantee delivery or availability of our SMS service. Factors such as network congestion or carrier restrictions may affect message delivery.

5. Privacy and Data Protection
Your privacy is important to us. We do not sell, rent, or share your mobile number with third parties for their marketing purposes. Our SMS services comply with applicable data protection laws. For more details, please review our Privacy Policy at https://ashtonandcoleman.co.uk/privacy-policy/.

6. User Responsibilities
You must provide accurate mobile contact details and notify us of any changes. If you provide a number that is not your own, you are responsible for any unauthorized use.

7. Changes to Terms
Ashton & Coleman reserves the right to modify or terminate our SMS service and update these terms at any time. Changes will be effective upon posting on our website.

8. Contact Information
For any inquiries or assistance, contact us at:
Email: info@ashtonandcoleman.co.uk
Phone: 01629 259304
Website: https://ashtonandcoleman.co.uk/
By opting into our SMS communications, you acknowledge and agree to these Terms and Conditions.

Our guarantees

We stand by the quality of the furniture that we make and confidently offer lifetime guarantees. The furniture that we make here in our workshop is designed and built to last. In fact the furniture we make will more than likely get passed down to the next generation in your family. This makes our furniture not only a beautiful thing to own and use but an investment for the future.

Terms of our Guarantees

There are obvious restrictions to any guarantee. To help avoid any disappointment or misunderstanding please make sure you read the following terms.

All of our furniture is made for general domestic purpose use only, unless other terms are agreed prior to manufacture.

All of the furniture covered by our guarantees are covered for manufacturing faults only. This does not include normal wear and tear, marks, scratches, burns, scuffs and dents caused after delivery has taken place or problems caused by incorrect waxing or oiling by the customer (please read our caring for your furniture page for guidelines on re-finishing your furniture).

The guarantee is valid only for the customer who ordered and paid for the furniture directly from Ashton And Coleman. A full receipt may be required for proof of purchase.

All of our furniture is handmade using natural materials giving each piece a completely unique identity. Character such as knots, grain pattern and small shakes are not classed as faults and therefore not covered by our guarantee.

Solid wood furniture is subject to ‘settling in’ to its environment. Minor shrinking and swelling may occur during the initial acclimatisation of your furniture. This may also be the case as the temperature fluctuates throughout the seasons. These minor changes are not covered under our guarantee as they will not affect the quality, stability or lifespan of the furniture. The amount a piece of solid wood furniture can change varies greatly depending on the climate in which it is located. Our guarantees are only valid if your furniture is kept at moderate temperatures and humidity. if your furniture is kept in extremely hot or dry conditions or extremely cold or damp conditions you’re furniture will not be covered by our guarantees. Solid wood furniture must be kept at moderate temperatures and humidity.

Our Guarantees are as follows

 Lifetime Guarantee – Dining Tables – Dining Benches – Bed Frames – Bedside Cabinets – Wardrobes – Chests Of Drawers – Blanket Boxes – Cupboards – Television Cabinets – Dressing Tables – Bookcases – Cube Units – Lamp Tables.

10 Year Guarantee – Leather Sofas – Fabric Sofas – Leather Armchairs – Fabric Armchairs.

5 Year Guarantee  – Wooden Dining Chairs – Leather Dining Chairs – Fabric Dining Chairs. Mattresses.

Competitions

Ashton & Coleman – Competition and Giveaway Terms & Conditions

1. Introduction
These terms and conditions apply to all competitions and giveaways (“Promotions”) run by Ashton & Coleman via our website (www.ashtonandcoleman.co.uk), social media platforms, or any other official marketing channel. By entering any Promotion, participants agree to be bound by these terms and conditions.

2. Eligibility
Promotions are open to UK residents aged 18 and over unless otherwise stated. Employees of Ashton & Coleman, their families, agents, or anyone professionally associated with the Promotion are not eligible to enter.

3. Entry Requirements
All entries must comply with the specific rules outlined in the Promotion announcement (e.g. following a page, tagging, subscribing to a mailing list, etc.). Incomplete, illegible, or late entries may be disqualified at Ashton & Coleman’s discretion.

4. Prizes
Prizes are non-transferable, non-refundable, and cannot be exchanged for cash. Ashton & Coleman reserves the right to substitute any prize with an alternative of equal or greater value without notice.

5. Winner Selection and Notification
Winners will be selected at random unless otherwise stated. Winners will be contacted using the information provided upon entry (e.g. email or social media). If a winner does not respond within 7 days of contact, Ashton & Coleman reserves the right to select an alternative winner.

6. Publicity and Data
By entering, participants agree that Ashton & Coleman may use their name and image in promotional materials, including social media and website content. All personal data will be handled in accordance with our Privacy Policy.

7. Changes to Promotions
Ashton & Coleman reserves the right to cancel, suspend, or amend the Promotion and these terms and conditions at any time without prior notice. Any changes will be posted on our website and/or relevant platform.

8. Liability
Ashton & Coleman accepts no responsibility for entries not successfully received due to technical issues, or for any loss, damage, or injury incurred as a result of entering a Promotion or accepting a prize.

9. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact
For any queries regarding a Promotion, please contact info@ashtonandcoleman.co.uk